skargi/zażalenia
List zażalenie na źle wykonaną usługę: wydruk wizytówek i papieru firomwego zawierające błędy w nazwisku i adresie. Autor listu żąda zwrotu wpłaconych z góry pieniędzy.
Aleksa Nowak
12 King Street
Kings Drive
LONDON
HB8 9YG
Mr. P.G. Johston
Best Printing plc
74 Main Street
LONDON NY5 7TP
Dear Mr. Johnston,
This letter is to confirm my phone call regarding printing of my business cards and letter stationary.
Unfortunately, although I gave you very precise and clear instructions in writing, both business cards and stationary contain major errors:
1). incorrect street number
2). misspelled last name
The work done by you is unaccptable and I request a refund on the money I paid in advance in the amount of 45.00.
Sincerely,
Aleksa Nowak
Encl: business card and stationary samples printed by you
